Compliance Policy
Last Updated: Friday, 5 December 2025
This Compliance Policy outlines the legal, ethical, and industry-standard obligations that all Dialsyx users must follow when using our VoIP dialer, virtual numbers, and communication services.
1. Purpose of the Compliance Policy
Dialsyx is committed to ensuring that all calling activities conducted through our platform follow global telecommunications regulations, anti-spam laws, and ethical calling standards.
This policy ensures:
Legal and responsible calling
Protection against telecom fraud
Compliance with regional calling laws
Safe and fair usage of Dialsyx services
2. User Responsibility for Compliance
By using Dialsyx services, you agree to:
Follow all local, national, and international communication laws
Respect Do-Not-Call (DNC) lists where applicable
Obtain proper consent before calling customers
Use only approved scripts where legally required
Avoid deceptive, fraudulent, or spam calling practices
Dialsyx is not responsible for legal violations committed by users.
3. Prohibited Activities
The following activities strictly violate compliance standards and may lead to service suspension or termination:
3.1 Illegal Call Practices
Impersonation or identity fraud
Spoofing caller ID to mislead customers
Calling restricted, banned, or emergency numbers
Conducting scams or unauthorized sales campaigns
3.2 Unsolicited Calling (Spam)
Users must not:
Make unsolicited cold calls where prohibited by law
Call recipients without prior consent (where applicable)
Use databases purchased illegally or without permission
3.3 Data Misuse
Users must never:
Share or sell customer data
Store sensitive information unlawfully
Violate privacy and data protection laws
Collect customer details without authorization
4. Compliance with Global Telecom Laws
Dialsyx customers must follow regulations relevant to their campaign, including but not limited to:
TCPA (USA) – Telephone Consumer Protection Act
FCC Guidelines (USA) – Caller ID & calling limits
CRTC Regulations (Canada)
ACMA Standards (Australia)
GDPR (Europe) for data privacy
Local anti-spam & calling consent laws
It is the user’s responsibility to understand and comply with laws applicable to their region or calling targets.
5. Monitoring & Verification
To maintain compliance and protect the platform:
Dialsyx may monitor system logs for abuse
Suspicious calling patterns may trigger alerts
Excessive call failures, spam reports, or unusual activity may lead to account review
Dialsyx may request verification documents (business license, identity, campaign purpose, etc.)
Failure to comply may result in temporary or permanent service suspension.
6. Customer Data Protection
Dialsyx follows strict data protection guidelines:
We never sell customer data
Sensitive logs are securely stored
Access is restricted to authorized personnel only
Users must protect their SIP credentials and account login
Any data breach due to user negligence is the user’s responsibility.
7. Corrective Actions & Penalties
If a user violates this policy, Dialsyx may take one or more actions:
Written warning
Temporary service suspension
Permanent account termination
Legal reporting to telecom authorities
Withholding refunds in case of violations
Actions depend on the severity of the violation.
8. User Cooperation During Investigations
Customers must:
Respond promptly to compliance inquiries
Provide requested documents or evidence
Stop any ongoing non-compliant activities
Follow instructions given by Dialsyx’s compliance team
Failure to cooperate may result in immediate service termination.
9. Policy Updates
Dialsyx may update this Compliance Policy at any time. Continued use of our services signifies acceptance of the updated terms.
10. Contact for Compliance Concerns
For compliance-related questions or assistance, customers may contact: