Purpose of the Compliance Policy
This Compliance Policy outlines the legal, ethical, and industry-standard obligations that all Dialsyx users must follow when using our VoIP dialer, virtual numbers, and communication services.
Dialsyx is committed to ensuring that all calling activities conducted through our platform follow global telecommunications regulations and anti-spam laws. This policy ensures:
- Legal and responsible calling
- Protection against telecom fraud
- Compliance with regional calling laws
- Safe and fair usage of Dialsyx services
User Responsibility for Compliance
By using Dialsyx services, you agree to follow all local, national, and international laws. Specifically, you must:
- Respect Do-Not-Call (DNC) lists where applicable.
- Obtain proper consent before calling customers.
- Avoid deceptive, fraudulent, or spam calling practices.
- Understand that Dialsyx is not responsible for legal violations committed by users.
Prohibited Activities
The following activities strictly violate compliance standards and may lead to immediate termination:
3.1 Illegal Call Practices & Spam
- Impersonation, identity fraud, or spoofing caller ID.
- Calling restricted, banned, or emergency numbers.
- Unsolicited cold calls where prohibited by law.
- Using illegally purchased or unauthorized databases.
3.2 Data Misuse
- Sharing or selling customer data without permission.
- Storing sensitive information unlawfully.
- Collecting customer details without authorization.
Global Telecom Law Compliance
User Responsibility: It is your responsibility to understand and comply with laws applicable to your calling targets, including:
Monitoring & Enforcement
To protect the platform, Dialsyx may monitor system logs for abuse. Suspicious patterns, excessive call failures, or spam reports may trigger an account review.
Corrective Actions: Violations may result in written warnings, temporary suspension, permanent termination, and reporting to legal or telecom authorities. Refunds may be withheld in cases of violation.
Data Protection & Cooperation
Dialsyx follows strict guidelines and never sells customer data. In return, customers must:
- Protect their SIP credentials and account login.
- Respond promptly to compliance inquiries.
- Provide requested documents or evidence during investigations.
- Follow instructions given by Dialsyx’s compliance team.