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Replacement Policy | Dialsyx Technical Assurance
Last Updated: Friday, 5 December 2025

Replacement Policy

Ensuring functional and reliable digital service components for your enterprise.

Dialsyx provides digital communication services, VoIP tools, and software-based dialers. Our Replacement Policy ensures that customers receive working, functional, and reliable service components. This policy explains when replacement is allowed and how to request one.

1

Overview

Since Dialsyx provides digital and non-physical services, “replacement” refers to:

  • • Reissuing access credentials or reassigning SIP accounts
  • • Replacing a faulty digital license or new dialer logins
  • • Replacing corrupted service configurations
  • • Replacing or regenerating call credits if proven defective

This policy does not apply to physical items, as Dialsyx does not sell physical goods.

2

Eligibility for Replacement

2.1 Faulty or Non-Working Service Access

  • Dialer login does not work on first use.
  • SIP credentials fail to register or login details are incorrect.
  • Account cannot be accessed due to a system error on our side.

2.2 Credentials Compromised

A replacement may be provided if unauthorized access is detected on our servers or system vulnerabilities are found. We will issue new SIP credentials, login details, and passwords.

Note: Compromise caused by user negligence (weak passwords, sharing details, infected devices) may not qualify.

2.3 Configuration & Call Credits

Replacement configurations are issued if provisioning or PBX configs fail due to our setup mistakes. Replacement of credits is granted ONLY if minutes were deducted due to a Dialsyx system glitch or carrier routing error.

3

Situations NOT Eligible for Replacement

  • User-Generated Issues: Device incompatibility, incorrect installation, or ISP-related blocking.
  • Misuse or Violations: Loss of access due to spam, fraud, policy violations, or selling account access.
  • Third-Party Failures: Issues caused by external VoIP carriers, hosting servers, or third-party software.
4

Replacement Process

Once approved, replacements are typically issued within 24 hours. Complex system replacements may take longer.

How to Request:

Email support@dialsyx.com with your Full Name, Account Email, Service type, and clear screenshots of error messages.

Our technical team will verify the issue via system logs. If confirmed, replacement access or credits will be issued via email notification.

5

Policy Updates

Dialsyx may update this Replacement Policy periodically to maintain quality and compliance. Updated versions will be posted publicly.

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