Skip to Content
Refund Policy | Dialsyx Financial Transparency
Effective: Friday, 5 December 2025

Refund Policy

Our commitment to high-quality service and customer satisfaction.

1

General Policy

At Dialsyx, we strive to provide high-quality VoIP, dialer, and communication services. We want every customer to be fully satisfied with our platform. This Refund Policy explains the conditions under which refunds may be issued and the procedures for requesting them.

All purchases made on Dialsyx services are considered final. Refunds are only provided in specific circumstances outlined below. By subscribing to or using our services, you agree to comply with this Refund Policy.

2

Eligibility for Refunds

2.1 Service Not Delivered

  • The service (e.g., dialer activation, SIP account, or credits) was not delivered within the promised timeframe.
  • The user has completed all required verification steps but still did not receive access.

2.2 Technical Issues

Eligibility for partial or full refunds applies only if the issue originates from Dialsyx’s system and was not resolved within 7 business days. Refunds are not provided for:

  • Poor internet quality or Firewall/ISP blocking
  • Incorrect customer configuration
  • External carrier issues or blocked ports by your ISP

2.3 Duplicate Payments

If the customer is charged twice for the same service due to a system error, the duplicate payment will be refunded after verification.

3

Ineligible Refund Situations

3.1 Change of Mind: We do not provide refunds for change of mind, accidental purchases, or unused days in a subscription.
3.2 Misuse or Violation: Refunds will not be issued if your account was suspended due to abuse, spam calling, fraud, or violation of our Terms and AUP.
4

Timeframe & Non-Refundable Items

Processing approved refunds may take 7–14 business days to the original payment method. The following are strictly non-refundable:

  • VoIP call credits (if used partially or fully)
  • Monthly/annual subscription fees & Digital licenses
  • Setup fees & Custom configurations
  • Add-on services (IVR setup, number provisioning, etc.)
5

How to Request a Refund

To request a refund, contact our financial department at:

Billing Support

support@dialsyx.com

Please include your full name, account email, payment receipt, and a detailed description of the issue.

Once we receive your request, our support team will review the case. Dialsyx reserves the right to approve or deny any refund based on evidence and internal investigation.

6

Policy Changes

Dialsyx may update this Refund Policy at any time. Your continued use of our services constitutes acceptance of those changes.

Dialsyx Chat