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Refund Policy

Effective Date: Friday, 5 December 2025

At Dialsyx, we strive to provide high-quality VoIP, dialer, and communication services. We want every customer to be fully satisfied with our platform. This Refund Policy explains the conditions under which refunds may be issued and the procedures for requesting them.

1. General Policy

All purchases made on Dialsyx services are considered final. Refunds are only provided in specific circumstances outlined below. By subscribing to or using our services, you agree to comply with this Refund Policy.

2. Eligibility for Refunds

2.1 Service Not Delivered

A refund may be issued if:

  • The service (e.g., dialer activation, SIP account, or credits) was not delivered within the promised timeframe.

  • The user has completed all required verification steps but still did not receive access.

The customer must provide proof such as:

  • Payment receipt

  • Account email

  • Description of the issue

2.2 Technical Issues

If you experience a major technical issue that prevents you from using the service, you may be eligible for a partial or full refund only if:

  • The issue originates from Dialsyx’s system and not from the customer’s device, ISP, network, or configuration.

  • You have contacted support (support@dialsyx.com) and allowed us reasonable time to investigate and resolve the issue.

  • The issue was not resolved within 7 business days.

Refunds are not provided for:

  • Poor internet quality

  • Firewall/ISP blocking

  • Incorrect customer configuration

  • External carrier issues

2.3 Duplicate Payments

If the customer is charged twice for the same service or subscription due to a system or billing error, the duplicate payment will be refunded after verification.

2.4 Ineligible Refund Situations

Refunds are NOT provided for the following:

a. Change of Mind

  • You no longer want the service

  • You made a purchase by mistake

  • Unused remaining days in a subscription

b. Misuse or Violation

Refunds will not be issued if your account was suspended due to:

  • Abuse

  • Spam calling

  • Fraudulent activity

  • Violation of Terms of Service or Acceptable Use Policy

c. Third-Party Issues

Refunds are not given for disruptions caused by:

  • Internet issues

  • Device issues

  • Third-party carriers

  • External SIP providers

  • Blocked ports by your ISP

3. Refund Timeframe

Once a refund request is approved:

  • Processing may take 7–14 business days, depending on your bank or payment provider.

  • Refunds will be issued to the original payment method only.

Dialsyx is not responsible for delays caused by banks, gateways, or international payment processors.

4. Non-Refundable Items

The following are strictly non-refundable:

  • VoIP call credits (if used partially or fully)

  • Monthly/annual subscription fees

  • Digital licenses

  • Setup fees

  • Custom configurations

  • Add-on services (e.g., IVR setup, integration work, number provisioning)

5. How to Request a Refund

To request a refund, contact us at:

📧 support@dialsyx.com

Your email must include:

  1. Full Name

  2. Account Email / Username

  3. Payment Receipt or Transaction ID

  4. Description of the issue

  5. Reason for the refund request

Requests missing key details may be delayed.

6. Refund Approval Process

Once we receive your request:

  1. Our support team reviews the case.

  2. Additional information may be requested for verification.

  3. You will receive an approval or denial email.

Dialsyx reserves the right to approve or deny any refund based on evidence and internal investigation.

7. Policy Changes

Dialsyx may update this Refund Policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of those changes.