Privacy Policy
Last Updated: Friday, 5 December 2025
Dialsyx (“Company,” “We,” “Us,” “Our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal and business information when you use our telecommunications services, including our VoIP dialer, virtual numbers, website, and related tools (“Services”).
By accessing or using Dialsyx Services, you agree to the terms described in this Privacy Policy.
1. Information We Collect
We collect information in the following categories:
1.1 Personal Information
Information you provide during account registration or communication, such as:
Full name
Email address
Phone number
Business details
Billing information
Country/region
We may also collect documents you send for verification (if required).
1.2 Technical & Usage Information
When using our Services, we automatically collect:
IP address
Device type
Browser type
Operating system
Connection logs
Usage patterns within the dialer
Interaction with features (e.g., call hold, park, transfer, recording)
1.3 Call-Related Information
We collect metadata necessary for service functionality, including:
Call duration
Call timestamps
Caller/callee numbers
Call routing information
Call status logs
Call recordings (only if enabled by the user)
Note: Dialsyx does NOT listen to or monitor call content unless required by law.
1.4 Payment Information
Payments are processed via secure third-party providers.
Dialsyx does not store your full payment card details directly.
1.5 Cookies & Tracking Technologies
We use cookies and analytics tools for:
Website functionality
User preferences
Security
Performance monitoring
Improving user experience
You may disable cookies via your browser settings, but some features may not work properly.
2. How We Use Your Information
We use collected information to:
2.1 Deliver and Improve Services
Provide VoIP calling, virtual numbers, and dialer functionalities
Maintain platform stability and security
Enhance call quality and system performance
Fix issues and monitor system behavior
2.2 Customer Support
Respond to your inquiries
Investigate issues
Provide technical assistance
2.3 Account & Billing Management
Process payments
Manage subscriptions
Send billing notifications
2.4 Compliance & Security
Detect fraud or misuse
Enforce our Terms of Service & Acceptable Use Policy
Comply with telecom and legal regulations
2.5 Communication
We may send:
Service updates
Important account notifications
Security alerts
Feature announcements
You may opt out of promotional emails anytime.
3. Call Recording & Legal Responsibilities
If you enable call recording, you acknowledge that:
You are responsible for notifying participants where legally required.
Dialsyx only stores recordings securely on your behalf.
Recordings are encrypted and not accessed by Dialsyx unless legally mandated.
Dialsyx is not responsible for misuse of recorded content by customers.
4. How We Share Your Information
We may share information only under the following circumstances:
4.1 Telecom Carriers & Service Providers
To deliver calling and connectivity, your call data may be processed by:
Telecom carriers
Routing partners
Third-party softphone services
Cloud hosting providers
These partners are required to follow strict security and privacy guidelines.
4.2 Legal Compliance
We may disclose data if required by:
Law enforcement
Government authorities
Court orders
Telecom regulators
We only release information legally demanded and documented.
4.3 Business Operations
We may share anonymized or aggregated analytics (non-personal data) to improve our Services.
4.4 No Sale of Personal Data
Dialsyx never sells, trades, or rents personal information to third parties.
5. Data Security
We implement industry-standard security measures to protect your information, including:
End-to-end encrypted call recordings
Secure data centers
Firewall and DDoS protection
Authentication and access controls
Regular security audits
However, no system is 100% secure. Users are responsible for securing their devices and passwords.
6. Data Retention
We retain data based on:
Legal requirements
Telecom regulations
Business needs
User settings
Typical retention includes:
Call logs: As required by carriers or law
Call recordings: Until deleted by user or after expiration
Account information: Stored while account is active
You may request deletion of your data if permitted by law.
7. User Rights
Depending on your region, you may have rights such as:
Access to your data
Correction of inaccurate information
Request deletion
Restrict processing
Export/transfer data
To make a request, contact us at: support@dialsyx.com
8. International Data Transfers
As a telecom service provider, some data may be routed or processed internationally.
We ensure protection through:
Secure channels
Partner compliance checks
Industry-standard protocols
9. Third-Party Links
Our website may contain links to external websites.
Dialsyx is not responsible for the privacy practices or content of third-party platforms.
10. Children’s Privacy
Dialsyx does not provide services to individuals under 18 years of age.
We do not knowingly collect children’s data.
11. Updates to This Privacy Policy
We may modify this Privacy Policy from time to time.
Updates will be posted with a revised “Last Updated” date.
Continued use of our Services indicates acceptance of the updated policy.
12. Contact Information
For questions or privacy concerns, contact:
🌍 Islamabad, Pakistan