Dialsyx (“Company,” “We,” “Us,” “Our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal and business information when you use our telecommunications services, including our VoIP dialer, virtual numbers, website, and related tools (“Services”). By accessing or using Dialsyx Services, you agree to the terms described in this Privacy Policy.
Information We Collect
We collect information in the following categories:
1.1 Personal Information
- Full name & Email address
- Phone number & Business details
- Billing information & Country/region
- Documents sent for verification (if required)
1.2 Technical & Usage Information
- IP address & Device type
- Browser type & Operating system
- Connection logs & Usage patterns
- Interaction with features (hold, park, transfer, recording)
1.3 Call-Related Information
- Call duration & Call timestamps
- Caller/callee numbers & Call status logs
- Call routing information
- Call recordings (only if enabled by the user)
1.4 Payment Information
Payments are processed via secure third-party providers. Dialsyx does not store your full payment card details directly.
1.5 Cookies & Tracking Technologies
We use cookies for website functionality, user preferences, security, and performance monitoring. You may disable cookies via browser settings, but some features may not work properly.
How We Use Your Information
2.1 Deliver and Improve Services
- Provide VoIP calling, virtual numbers, and dialer functionalities
- Maintain platform stability and security
- Enhance call quality and system performance
- Fix issues and monitor system behavior
2.2 Customer Support, Billing & Compliance
- Respond to inquiries and provide technical assistance
- Process payments and manage subscriptions
- Detect fraud or misuse and enforce our AUP
- Comply with telecom and legal regulations
2.3 Communication
We may send service updates, account notifications, security alerts, and feature announcements. You may opt out of promotional emails anytime.
Call Recording & Legal Responsibilities
- You are responsible for notifying participants where legally required.
- Dialsyx only stores recordings securely on your behalf.
- Recordings are encrypted and not accessed by Dialsyx unless legally mandated.
- Dialsyx is not responsible for misuse of recorded content by customers.
Data Security & Retention
We implement industry-standard measures including end-to-end encrypted recordings, secure data centers, and DDoS protection. Typical retention includes:
- Call logs: As required by carriers or law
- Call recordings: Until deleted by user or after expiration
- Account info: Stored while account is active
User Rights
Depending on your region, you may have rights to access, correct, delete, or export your data. To make a request, contact us at:
support@dialsyx.com
International Transfers & Third Parties
Data may be routed internationally via secure channels. We are not responsible for the privacy practices of external websites linked via our platform.
Children’s Privacy
Dialsyx does not provide services to individuals under 18 years of age. We do not knowingly collect children’s data.
Updates to This Policy
We may modify this Privacy Policy from time to time. Continued use of our Services indicates acceptance of the updated policy.