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Termination Policy

Last Updated: Friday, 5 December 2025

This Termination Policy outlines the conditions under which Dialsyx may suspend, restrict, or permanently terminate user accounts or services. It also explains the rights and responsibilities of both the customer and Dialsyx during and after termination.

1. Introduction

Dialsyx provides VoIP dialer services, virtual communications tools, and related digital services.

To maintain system integrity, compliance, and service quality, Dialsyx reserves the right to terminate services under specific conditions.

By using our services, you agree to the policies described here.

2. Reasons for Service Termination

Dialsyx may terminate or suspend your service for any of the following reasons:

2.1 Violation of Acceptable Use Policy

Termination may occur if a user engages in:

  • Spam calling / robo-dialing

  • Harassment or abusive calling

  • Fraudulent or illegal activities

  • Calling blacklisted or restricted destinations

  • Misuse of caller ID (spoofing, impersonation)

Such violations may lead to immediate termination without refund.

2.2 Non-Payment or Late Payment

Termination may occur if:

  • Invoices remain unpaid

  • Subscription expires and is not renewed

  • Payment is reversed, disputed, or charged back

Dialsyx may suspend service until payments are cleared or permanently terminate access.

2.3 Misuse of Software or Credentials

Service may be terminated if:

  • SIP/dialer credentials are shared, resold, or misused

  • Attempts are made to hack, manipulate, or overload systems

  • Unauthorized integrations or configurations impact system stability

2.4 Security or Abuse Concerns

Immediate termination may happen when:

  • Suspicious activities are detected

  • The account compromises system safety

  • Multiple failed login attempts indicate hacking or abuse

2.5 Use of Service for Prohibited Activities

The service cannot be used for:

  • Scams, phishing, or fraudulent campaigns

  • Political calling (where restricted)

  • Unsolicited telemarketing without consent

  • Illegal customer data collection

Violations may lead to termination and reporting to authorities if necessary.

3. Termination Requested by User

Users may request termination at any time by emailing:

📧 support@dialsyx.com

Please include:

  • Registered name

  • Account email

  • Reason for termination (optional)

Note:

  • Termination does not automatically qualify for a refund unless covered under the Refund Policy.

  • All account access will be permanently closed after termination.

4. Notice of Termination

Depending on the circumstance, Dialsyx may provide:

4.1 Standard Notice

For non-critical issues (late payment, incorrect usage), users may receive:

  • 24 to 72 hours advance notice

  • Instructions to resolve the issue

4.2 Immediate Termination

No notice is required for:

  • Fraud

  • Illegal use

  • System abuse

  • High-risk or harmful activities

Such accounts are closed instantly.

5. Data Handling After Termination

After termination:

  • Call logs, recordings, and settings may be permanently deleted.

  • Dialsyx is not responsible for data loss due to account closure.

  • Users should download necessary data before requesting termination.

6. Reinstatement of Service

Account reinstatement may be possible if:

  • The issue leading to termination is resolved

  • Payments or disputes are cleared

  • Compliance with policies is confirmed

Dialsyx reserves full discretion to approve or deny reinstatement.

7. No Liability After Termination

Dialsyx is not responsible for:

  • Loss of business due to termination

  • Inaccessible call data or recordings

  • Missed calls or number downtime

Users are encouraged to maintain backups and ensure compliance to avoid termination.

8. Policy Updates

Dialsyx may update this Termination Policy at any time. The latest version will always be available publicly.